Citizens Advice offers confidential advice online, over the phone, and in person, for free. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. We help with everything from money issues to problems at work, housing to consumer rights.

We need someone to assist with Supervising our Advice Service within the aims, policies and principles of the Citizens Advice by providing supervision and consultation to volunteers and staff, reviewing the quality of work of advisers and assisting in the provision of an effective and efficient advice service.

Funding: This role is funded until 31st March 2022 by BEIS.

Location: Home Based

Hours: 22.5 hours per week across 3 days (Monday, Tuesday, Friday)

Salary Band : FTE £22,500 – £25,500 pa depending on experience

Pension: We operate the NEST Pension Scheme

Contract: Fixed Term Employment Contract until 31st March 2022, which may be able to be extended, subject to funding

Application Closing Date: 12 noon on 16th August 2021

Interview Date: TBD in August 2021 (over videoconference)

Application Materials available online:

Posted in Jobs on Jul 22, 2021.

Our Vision

The Community Matters vision is to provide a sustainable and effective "hub" of learning, support, advice and guidance, enabling local communities and organisations to grow and achieve through the provision of a high quality service.

We do this in a number of ways through our various projects which at the moment concentrate on working with children, young people and families. But not exclusively. We are able to provide training, learning opportunities and business related advice, guidance and information to individuals and organisations.