Role:                                                    Manager, Ilkley & District Good Neighbours

Responsible to:                                  Chair of Trustees

Time commitment:                            22 hours per week

Salary:                                                 £23,836 per annum pro rata - Band 8 SCP 17 local authority scale. A contribution will be made to a pension after a satisfactory 6 month probationary period.

Holiday entitlement:                         123 hours including Bank Holidays   


Please send CV and covering letter to

Closing date: 18th September 2020

Overall aims of the role

Ilkley & District Good Neighbours is a well-established local charity that offers support to the elderly and vulnerable. It offers a range of services, including:

  • Shop Assist
  • Befriending
  • Moving On Social Group
  • HAGA help with home & garden jobs
  • An annual over 90s party and delivery of Christmas parcels
  • Day trips out

The charity currently employs 4 staff who work part time between 7-17 hours a week and are supported by an active group of 12 trustees. We have typically supported over 80 clients with the help of over 80 volunteers. This rapidly expanded during the COVID pandemic and entailed adapting services to temporarily move away from being face to face.

We are well-funded from a mix of donations, legacies, local and national grants, with a significant portion of funding from Bradford Council.

As the charity has expanded the trustees have recognised that they need to expand the paid staff and move into a more strategic role, to enable the charity to meet the demand for its services. This manager role is newly created and is to manage the day to day activities of the organisation; including line management of staff, office administration, volunteer management, development of new services and preparation of funding bids.

We are looking for someone who has a good knowledge of the Ilkley district, is self-motivated, can lead a team and who has a passion to provide excellent services to the Older People of the District

Role description

Manage the day to day activities of the charity

Line management of staff

  • Line manage all paid staff, including objective setting, regular 1:1s and annual reviews.
  • Work with staff to problem solve issues with our current services, clients etc
  • Work with staff to define future developments to our existing services

Prepare & research funding bids

  • In conjunction with the trustee fundraising group
  • Scope & define potential new services, in conjunction with the trustees within our overall strategy


  • Create or coordinate reports/documents for trustees & funding bodies as required

Office management & administration

  • (May initially be remote until office working is possible)
  • Ensure queries from the general public and staff/trustees, by phone, email etc. are answered
  • Deal with emergency situations, liaising with staff, trustees or volunteers, as required
  • Ensure that robust policies & procedures are in place

Represent the organisation externally

  • Attending meetings and presentations behalf of IDGN, in conjunction with staff and trustees as appropriate, feeding back relevant information as necessary.

Liaise with Other Agencies

  • Build relationships with other local organisations such as Addingham Good Neighbours, Dementia Friendly Ilkley, Clarke Foley Centre, Town Council, Bradford Council, Community Transport etc.
  • Maintain a good working relationship with Community Action office volunteers and Manager, Community Action, Ilkley Office

Financial administration

  • Checking & paying invoices/expense claims up to £500 (in liaison with treasurer)

Volunteer recruitment and management

  • Advertise & promote to potential volunteers at local events, websites, press, social media, etc.
  • Manage volunteer processing & induction, (DBS, driving license checks & renewals etc) in conjunction with project coordinators


  • Oversee a comprehensive client & volunteer database, of contacts, activities etc. that is regularly updated

Community Engagement project

  • Raise awareness of coronavirus test & trace, on behalf of Bradford Council, within the Wharfedale area (note this does not include actual test & trace activities)
  • Introduce messaging within existing IDGN projects and seek feedback from IDGN clients, by coordinating with other staff members
  • Outreach to other community organisations in Wharfedale and seek their involvement through the Micro Grant system
  • Communicate key messages and seek feedback from the General Public in Wharfedale through media releases via the Press, Social Media, targeted Public Meetings (where Covid permits) and other means
  • Pass key feedback messages back to the Bradford Coordination Centre on a regular basis to allow them to amend and direct messaging

Trustee involvement

  • Many of the above activities are currently undertaken by trustees and/or other volunteers and some involvement in the above activities may continue, depending on capacity and personal preferences

For more details please go to

Posted in Jobs on Sep 15, 2020

Our Vision

The Community Matters vision is to provide a sustainable and effective "hub" of learning, support, advice and guidance, enabling local communities and organisations to grow and achieve through the provision of a high quality service.

We do this in a number of ways through our various projects which at the moment concentrate on working with children, young people and families. But not exclusively. We are able to provide training, learning opportunities and business related advice, guidance and information to individuals and organisations.