Citizens Advice Craven and Harrogate Districts has seen a marked increase in Employment queries since the beginning of the Covid19 pandemic. We are seeking to employ a Volunteer Support Officer with good IT skills to run an Employment Project supporting and upskilling volunteers to provide accurate and skilled Employment Advice to local residents. 

You will be tasked with increasing the skills of volunteer advisers by equipping them with the support, tools, systems and training necessary for them to advise clients accurately and confidently on Employment Issues and to continue to do so once the project has ended.

Funding: This role is funded for 9 months by the 2 Ridings Foundation.

Location: Given the current COVID-19 restrictions and uncertainty, this role will be based from home and this could be from anywhere within England and Wales.

Hours: 15 hours per week (2 days of either Monday, Tuesday, Thursday and Friday)

Salary: £9,600 (£24,000 FTE)

Pension: We operate the NEST Pension Scheme

Contract: Fixed Term Employment Contract for 9 months.

Application Closing Date: 12 noon on 11th January 2021

Interview Date: To Be Arranged, via Videocall, provisionally w/c 18th January 2021

Full details and an application are available at

Posted in Jobs on Dec 14, 2020.

Our Vision

The Community Matters vision is to provide a sustainable and effective "hub" of learning, support, advice and guidance, enabling local communities and organisations to grow and achieve through the provision of a high quality service.

We do this in a number of ways through our various projects which at the moment concentrate on working with children, young people and families. But not exclusively. We are able to provide training, learning opportunities and business related advice, guidance and information to individuals and organisations.